And if we find that there is something that can be improved they seem very open to feedback and always looking to improve the software. The product itself is very intuitive and easy to use and seems to have applications for everything we need as a tour business. This is incredibly valuable as our livelihood depends on our ability to address problems promptly as they arise. The support team has always been incredibly knowledgeable, kind, helpful and available when we need them (in contrast to many technology companies in my experience).
#Peek pro software
The migration and on-boarding to this software was very easy and seamless. With reps like him working for them this company will likely do very well. who sold us the product, having been a tour guide for many years himself, truly understands our needs and has gone above and beyond to ensure our satisfaction.
#Peek pro manual
The automation of so many functions that used to be manual without any deterioration of customer experience (and likely an improvement) has been invaluable. Unless you call and call there is no movement on your concerns and some customer support representatives are downright rude. Requests to speak to managers are ignored. They do not get back to you, no system for escalating issues. Most of the customer service representatives are very nice and try to be helpful but accounting hides behind customer service representatives that are there for technical support and other concerns. What I really disliked most about this company is the accounting department. Does not have all the functionality I need. CONSĬalendar is impossible to look at if you have several products. Steep learning curve if you are new to this type of software but I do think the list of features is robust. If you want to get paid for your reservations or damage deposits timely, I recommend avoiding Peek at all cost. The dispute department ignores all of your emails and does not reply to your response to the chargeback so you even know if they are advocating for you. If you issue a refund to a customer even before you get the money, they give you the money then put your account in arrears and stop paying out any reservations even when they have far more money than the arrears balance. Nearly $1200 in damage to a rental vehicle I paid to repair but waiting 6 weeks for customer funds. I had a recapture on a security deposit May 8 but as of today still do not have the funds. For a tour booked June 7 I still do not have the funds today, June 15. I was actually beginning to fully understand the Peek software and finding more useful functionality but the accounting side of the house is a disaster. I also haven't been able to connect it to quickbooks (desktop version). There isn't an option for auto-generated or weekly reports nor an option to set the beginning of the week (our week starts on Monday, not Sunday) so each time I run a report I have 5 or 6 extra clicks before downloading the file. I end up adding the same activity 3 or 4 times to get it right, but once it's done, it works awesomely. Once it's added if you want to change the slots you basically have to delete the entire thing and do it again. You create your activity first then go to the calendar to add the activity. The calendar can be tricky and isn't as flexible as I'd like.
#Peek pro pro
Overall, Peek Pro saves me a lot of time by taking care of the entire booking process for me, and increases the amount of bookings we receive because customers can book online 24/7. The reporting features are easy to use and they also send you a weekly snapshot of your activities and forecast for the month. It has resource management to keep from overbooking and has options for activities to start at specific times / intervals, as well as a setting to stop accepting bookings x hours before the activities start and allows you to black out dates without removing the activities from your calendar. The software itself is very flexible and thorough. The onboarding and support teams really go the extra mile to make sure it's a good experience for you. They have extensive help articles and 24/7 chat support. I love that Peek doesn't have a monthly subscription fee, and their credit card fees / booking fees are very reasonable. Peek Pro streamlines our booking process and allows us to focus on running a business while also allowing customers to book at their leisure.
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